Refund policy

Return & Refund Policy

Catch & Play Co.

Last Updated: October 22, 2026

At Catch & Play Co., every product is thoughtfully curated for families who love life by the sea. We want you to be happy with your purchase and strive to provide quality products and a positive shopping experience.

Please review our return and refund policy before placing your order.

1. Made-to-Order Products

Many of our products, including apparel, puzzles, wrapping paper, and accessories, are produced specifically for your order through our print-on-demand fulfillment partners.

Because these items are made to order, we do not accept returns or exchanges for changes of mind, incorrect sizes, color preferences, or accidental orders, except where required by applicable law.

We encourage customers to review product descriptions, sizing charts, colors, and order details carefully before completing a purchase.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or different from what you ordered, please contact us within 30 days of delivery.

To help us resolve the issue, please provide:

Your order number
A description of the issue
Clear photographs showing the damage, defect, or incorrect item
Photographs of the packaging, if applicable

We will review your claim and, when verified, arrange an appropriate replacement or refund at no additional cost to you.

We reserve the right to request additional information or the return of an item when reasonably necessary to evaluate a claim.

Nothing in this policy limits any rights or remedies available to you under applicable consumer protection laws.

3. Sizing and Color Variations

Please review the size chart provided with each apparel listing before ordering.

We cannot offer returns or exchanges for items ordered in the wrong size unless the product received differs materially from the size or specifications ordered or is defective.

Please note that slight color variations may occur due to differences in screen settings, printing processes, and materials. Minor variations that fall within normal production tolerances are not considered defects.

4. Order Cancellations and Changes

Because our products may enter production shortly after an order is placed, we cannot guarantee cancellations or modifications.

If you need to make a change, please contact us as soon as possible.

Once an order has entered production, it generally cannot be canceled or modified.

5. Refunds

If a refund is approved, it will be issued to the original payment method.

Refund processing times vary depending on your bank or payment provider. Please allow approximately 5–10 business days after the refund is issued for the funds to appear in your account.

Original shipping charges are generally nonrefundable unless the refund results from our error, a defective product, or applicable law requires otherwise.

6. Lost or Missing Packages

If your tracking information indicates that your order has been delivered but you cannot locate it, please check around your delivery location and contact the shipping carrier.

If your package is lost in transit, please contact us so we can investigate with our fulfillment and shipping partners.

Lost-package claims will be reviewed individually, and refunds or replacements will be provided when appropriate or required by law.

7. Non-Returnable Items

Unless an item is damaged, defective, incorrect, or otherwise eligible for a remedy under applicable law, the following items are not eligible for return or exchange: